Healthcare

A Nutrition Partner That Supports Your Care Plans

We understand the realities of care coordination time constraints, documentation needs, and member engagement challenges.

Our medically tailored meal program is built to support your workflow, improve adherence, and help members remain independent at home.

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Medically Tailored Meals, Delivered With Care

Dietitian Approved

Developed with registered dietitians to support seniors nutritional needs without sacrificing taste or enjoyment.

Familiar and satisfying meals

Choose from 90+ familiar meal options, more variety that always feel enjoyable and recognizable. Wide selection including beef, chicken, pork, fish, vegetarian, and breakfast options

Dietary Specific Meals

Meals are designed to support dietary needs including high protein, low sodium, low carbohydrates and saturated fat, high fiber, vegetarian, and more, with options available to accommodate common allergens such as dairy, gluten, egg, soy, peanuts, tree nuts, sesame, sulfites, fish, shellfish, and mustard.

Chef Prepared Meals

Prepared by professional chefs using high-quality ingredients to deliver meals that feel familiar, comforting, and enjoyable not clinical or restrictive.

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Chronic Condition Support

Nutrition aligned with long-term condition management to support stability and adherence.

Long Term Living

Supports members in remaining safely at home and avoiding institutional care.

Post Discharge Nutrition

Bridges care transitions and supports recovery following hospitalization.

Care You Can See at Every Delivery

Hand Delivered Not Shipped

Meals are hand-delivered with care by our trusted delivery drivers to your homes, never shipped in boxes or Styrofoam containers.

Friendly Customer Service

Our customer service team is easy to reach, responsive, and ready to help with meal changes, questions, or delivery updates, no call centers or automated systems.

Order With Ease

Order by calling us anytime to change preferred meals week to week or to share delivery instructions, we make real-time communication easy.

Nutrition Delivered With a Personal Touch

Meals are delivered with care and attention, including freezer placement when helpful. A friendly face, reliable service, and thoughtful delivery, because how meals arrive matters to us.

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Step 1:
Referral Confirmation

Once we receive the referral and authorization by email, our intake team sends a confirmation acknowledging receipt and initiating service setup within 24hrs.

Submit a Referral

Step 2:
Service Setup & Scheduling

Our friendly customer service team contacts the member to review dietary preferences, explain how the service works, place the initial order, and schedule the first delivery.

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Step 3:
Consistent Delivery & Support

Meals are delivered on the same day each week at the same delivery time, supporting routine, predictability, and care coordination, with ongoing support if needs change.

Information Packet

Frequently Asked Question

How do case managers submit a referral?

Authorization must first be obtained through the member's insurance provider, including PACE programs where applicable. Once approved, Case managers must complete and submit our Heart to Home Meals Referral form containing authorization details, member demographics, and relevant notes can be submitted to our team via email at [email protected] or fax at +1 (503) 436 7160 for a streamlined referral process.

What information is required to start services?

To begin service, we require the member's insurance information, prior authorization details (including primary diagnosis code), demographics, date of birth, delivery address, and a working contact number. We also encourage including meal preferences, dietary restrictions, allergies and any special delivery instructions to ensure the best possible service experience.

How long does it take to activate service after referral?

Referrals received via email of fax are typically processed the same day. Once entered into our system, members are added to outreach queue to begin services as early as the next business day. If the authorization is pending, our team will follow up promptly once all required information is received. In cases where contact infromation is missing, we will coordinate with the referring provider, case manager, or insurance representative before activating services.

Can dietary preferences be updated after service begins?

Absolutely. Dietary preferences, meal selections, and nutrition-related requirements can be updated at any time. Case managers or members may contact our team via phone or email to make adjustments based on evolving health needs or personal preferences.

Who should I contact if there are changes to a member’s care plan?

For updates related to authorization, care plans, or member information, please contact our Intake Team at [email protected] or call (508) 658-3000 for faster assistance.

How are missed or delayed deliveries handled?

Our Customer Service and delivery teams work closely together to quickly resolve any missed or delayed deliveries. We proactively communicate updates and coordinate resolutions to minimize disruptions and ensure members continue receiving their meals reliably.

How is communication handled between your team and care managers?

We primarily communicate with case managers and care coordinators through email to ensure timely documentation and streamlined coordination. However, direct phone support is also available for urgent matters or when a more personalised discussion is preferred.

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