Heart To Home Meals Privacy Policy - This Policy was last updated on January 6th, 2026
PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SERVICES.
BY USING, ACCESSING, VISITING, SUBMITTING YOUR INFORMATION TO US, OR OTHERWISE INTERACTING WITH OUR SERVICES, YOU CONSENT TO THIS POLICY WHICH PROVIDES THE FOLLOWING:
What Personal Information do We hold about you in providing Services?
How we treat Your Personal Information?
What choices and rights You have in this regards?
OUR SERVICES ARE NOT INTENDED FOR USERS OUTSIDE NORTH AMERICA. IT IS NOT INTENDED FOR USERS LOCATED OUTSIDE NORTH AMERICA, INCLUDING THE EUROPEAN UNION OR THE UNITED KINGDOM. BY USING OR INTERACTING WITH OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE BASED IN THE UNITED STATES AND THAT WE ARE NOT OFFERING GOODS OR SERVICES TO INDIVIDUALS BASED OUTSIDE NORTH AMERICA
INTRODUCTION
Who are We? HTHM Operations LLC (referred to herein as “HTHM”, "we," "us," and/or "our") is a food preparation and delivery network made up of company-operated, franchised, and licensed food preparation and delivery businesses. We believe in transparency, and are committed to protecting the privacy and security of the Personal Information (as defined below) that we receive, collect, use, share, and otherwise process from individuals that use or access our Services (as defined below), or otherwise interact with us as part of our business operations (“you” or “your”).
How does this Policy apply? This Privacy Policy (the "Policy"), together with our Terms and Conditions, apply to this website https://hearttohomemeals.com/) (the "Site"), our mobile app (the “App”), and our interactions with you offline or over the phone related to our services or offerings (collectively with the “Site” and the “App”, the "Services"). This Policy does not apply to information collected via Third Party Sites as described below. Further, many food preparation and delivery services are owned and operated by franchisees operating under our logo or brand (each a “Franchisee”), who are independent business owners. Therefore, in some instances, they may independently determine the purposes and means of processing your Personal Information and use your Personal Information for their own legitimate interest and/or business purposes as defined under applicable data privacy laws and as described in their respective privacy policies. This Policy does not apply to our Franchisees or to their websites or business operations with which you interact with. Please refer to “Third Party Sites” below regarding how to review Franchisees’ privacy practices to collect and use your information. For additional information, please refer to the “Franchisee” section below.
What is “Personal Information”? “Personal Information” means information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, contact information, email address, phone number, government IDs, login IDs and passwords, device IDs, certain cookie and network identifiers, other categories described below, and may include Sensitive Information to the extent you voluntarily share with us or include in the “Wellness and Dietary Information” category outlined below
“Sensitive Information” includes Social Security numbers, or other national identity numbers or documents; precise geolocation or other identifying information relating to individual’s specific locations or residential information that are considered private; or sensitive personal data as defined under applicable privacy laws, or other sensitive information, including health insurance information, medical information regarding medical history, treatment, mental or physical condition(s), or home security passwords or settings that you do not wish to make such information public.
We may de-identify, aggregate and/or anonymize your Personal Information by excluding and removing data components (such as your name, email address, or linkable tracking ID) through obfuscation, or through other means so that the resulting dataset is no longer personally identifiable to you (such resulting dataset is known as “Aggregated Data”). Our use of Aggregated Data is not subject to this Policy
WHAT INFORMATION DO WE COLLECT?
We may collect and process the following Personal Information from you for the purposes set forth below
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Category |
Types of Data and Examples |
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Contact Information |
When you interact with our Services, request for the provision of our products or offerings directly from us or indirectly through our Franchisees, we may ask you for your name, physical address, telephone number, phone number, email address, or other contact details in order to respond to your request or inquiry.
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User Account Information |
In order to access and in some cases use certain features of the Services, you must first complete a registration. When you create an account or register with us, we may collect your Contact Information, other identity information (e.g., age, date of birth), general information about your location to connect you with one of our Franchisees or corporate locations, username and password, and other registration information.
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Wellness and Dietary Information |
We may receive Wellness and Dietary Information from you directly, or from third-party sources, which refer you to place home meal delivery orders with us and/or our Franchisees as a part of your wellness program. Such “Wellness and Dietary Information” includes wellness- and health-related information about your wellness and dietary information, dietary habits, dietary restrictions, body mass index (BMI), lifestyle, health history, alcohol and caffeine consumption, smoker history (if any), specific reasons for referring you to place orders with HTHM and/or its Franchisees, and similar types of data relating to physiological conditions to the extent necessary and irrelevant to the meals and other offerings that we prepare at your express request.
We process Wellness & Dietary Data to
(i) provide the Services and to tailor products and offerings per your interests and goals, including reporting and analytics, and other wellness-related services, and product recommendations offered or recommended by us or our partners;
(ii) honor our terms of use and contracts, and
(iii) manage our relationships with you, and keep records of our communications with you. |
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Business Communication |
When you interact with us in the course of contractual or customer relationships between you, and/or your organization, and us, we may collect business contact information and other Personal Information in order to provide you with the information or other offerings you have requested. |
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Automated Information |
When you access our Services, we may collect information from your browser or your mobile device, which includes the date and time of your visit, your Internet Protocol (IP) address or unique device identifier, domain server, language preference, your device or browser type, access time, referring website, mobile network information, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is used to understand how you interact with the Services and to provide you with advertising and a more personalized experience.
We may collect certain information as a result of your device settings, such as permissions within your operating system, push notification settings, or browser(s).
To learn more about our collection of technical data, please see the Cookies and Similar Technologies section of this Policy below. If you choose to disable cookies and similar technologies, some areas and features of the Services may not work properly. |
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Email Communication Data |
If you receive email communications from us or interact with us, we may use certain tools (such as cookies or web beacons, as described further below) to capture data related to:
· Interaction with our Email Outreach: If/when you open our message and if/when you click on any links, attachments, or banners it contains. Other information collected through these email tracking features includes: your email address, the date and time of your "click" on the email, a message number, the name of the list from which the message was sent, a tracking URL number, and a destination page.
· Usage Analytics: We may collect usage data, including the path taken to our Services, through our Services, the time you are exiting our Services, and other usage and activities on or in connection with our Services.
We use this information to enhance our marketing efforts.
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Customer Support / Inquiries |
If you contact us for support or to ask us questions, we will collect your name, address, telephone number, email address, and other information needed to respond to your request for support, or to answer your question. This may also include recordings of telephone conversations you may have when calling our support or customer services center. |
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Feedback/ Communications |
When you communicate with us, we may retain your communications in order to process and respond to them, as well as to improve our Services. We may use your email address to communicate with you about our Services or send you periodic emails. If at any time you would like to unsubscribe from receiving future emails, you may unsubscribe by clicking the “unsubscribe” link at the bottom of our emails or by contacting us via the email address at the end of the Policy.
Additionally, we collect information when you share experiences, preferences, suggestions, or other input with us, or when you submit requests for additional information from us. This may include information that you share when you access or interact with HTHM accounts on any third-party social media platform (such as Instagram, Twitter, Facebook, etc.).
Be advised that any Personal Information you post on social media may become publicly available and therefore not subject to this Policy. We are not responsible for the results of such postings. |
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Payment and Order Information |
When you place an order through our website, our third-party payment processor will collect your billing address, your credit card information (credit card number, name on card, security code, expiration date, and CVV); email address; and billing zip code. After submitting your Payment Information, our payment processor may share with us invoices or such other transactional documents that may contain your financial information. We do not store your Payment Information, but our payment processor may store your Payment Information for the purpose of facilitating payment of your recurring order. |
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Third Party Information |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our Affiliates, or publicly-available sources.
Further, if you send someone else a communication from the Site or the App, such as an invitation or a gift to a friend, the information you provide (e.g., names, email addresses, mobile number, etc.) will be used to facilitate the communication. You need to ensure that you have the recipient's permission to use his or her information for this purpose. When you use any send-to-a-friend functionality on our Site or the App, your email address, mobile number, name or username and message may be included in the communication sent to your addressee(s). |
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Personal Information from Third Party Sources |
Information You Provide about a Third Party: If you send someone else a communication from the Site or the App, such as an invitation or a gift to a friend, the information you provide (e.g., names, email addresses, mobile number, etc.) will be used to facilitate the communication. You need to ensure that you have the recipient's permission to use his or her information for this purpose. When you use any “Referral” functionality on our Site or our App, your email address, mobile number, name or username and message may be included in the communication sent to the recipient(s) of your intended communication.
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Is entry of Personal Information required?
The entry of Personal Information is required to access certain portions of the Services. You may choose not to provide us with any Personal Information. If you choose not to provide any Personal Information when requested, you may not be able to access any portions of the Services that require your Personal Information, and you may not be able to benefit from our Services if that Personal Information is necessary in order to provide you with the Services or if we are legally required to collect it
HOW WE USE AND DISCLOSE YOUR INFORMATION?
A. Purposes for which we may use your Personal Information.
We may collect and use the types of Personal Information listed above in an effort to improve your experience on the Site and the App, to provide Services to you, and to communicate with you about the information you have requested. We may also use Personal Information to help target specific offers to you and to help us develop and improve the Site, the App, and our Services. Additionally, we may use your Personal Information in the following ways:
· provide you with the Services you and/or your organization have requested and to manage our relationship with you, including administering your account, processing payments, accounting, auditing, billing and collection and taking other steps necessary to the performance of our business relationship with you;
· present and improve our Services' content and functionality;
· personalize your experience (Your information helps us to better respond to your individual needs.)
· improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs.)
· respond to inquiries by Site visitors, potential Franchisees, and customers;
· determine user interests, needs, and preferences;
· provide notice of changes to the Services;
· deliver Services (including offerings and products) to you and honor our contracts with you, including, but not limited to, providing you with access to additional offerings;
· conduct research and analysis;
· develop new products and offerings;
· manage and maintain the security of the Services;
· market our offerings and products to you. We will only provide you with marketing-related information after you have, where legally required to do so, opted in to receive those communications and having provided you with the opportunity to opt-out of such communications at any time.
· send periodic emails including information and updates pertaining to your order. We will also use your contact information to respond to your requests or inquiries. We may use your contact information to send you information about our company, including our Affiliates, or our products or services, or to contact you when necessary. You may opt out of receiving emails by choosing to opt out on our Website;
· provide to our corporate Affiliates, Franchisees, business partners and referral sources (e.g., healthcare provider authorized by you to refer us to provide meal preparation and other offerings) to fulfill orders that you place through the Services;
· Comply with federal, state or local laws;
· Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, order, or summons by federal, state or local authorities;
· Exercise or defend legal rights or claims for us and/or Franchisees, suppliers, and business partners;
· Accomplish any other purpose related to and/or ancillary to any of the purposes and uses described in this Policy for which your information was provided to us; and
· Create, use, retain, or disclose de-identified or aggregated data.
· Manage Franchisee information, Franchisee performance reporting, related customer support, and/or exit processes to transfer customer information from one exiting Franchisee to another.
B. Recipients to which we may disclose your Information
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Category |
Disclosure Contexts |
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Corporate Affiliates |
We may share your information with our corporate subsidiaries and affiliates and with their respective officers, directors, employees, accountants, attorneys, and agents.
Depending upon where your live, your order may be fulfilled by one or more of our majority-owned or controlled affiliates (“Affiliate”), which may include without limitation HTHM Supply LLC. Therefore, your information may be shared with our corporate Affiliates and their respective officers, directors, employees, accountants, attorneys, agents, and service providers in order to support the provision of Services requested by you, provide payment processing, and for other legitimate purposes permitted by law. |
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Franchisees |
We may share your information with our Franchisees in the regions where you reside to facilitate delivery of our Services at your request. The Franchisees, to which we disclose your information, are those that are (i) located within reasonable delivery route(s) in accordance with our franchise operations agreement and guideline; and (ii) are available to provide the Services relevant to your requests and needs. |
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Mergers, Acquisitions, and Dissolutions |
We may disclose your Personal Information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred. For example, if another company acquires us, we will share your Personal Information with that company. In some cases, we may disclose contact information to prospective buyers of a franchise in connection with the M&A or prospective activities, while the Franchisee is active or when they leave the system. |
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Disclosures With Your Consent |
From time to time, we may ask if you would like us to share your Personal Information with other unaffiliated third parties who are not described elsewhere in this Policy, including without limitation your authorized representatives. We will disclose your Personal Information in this context with your consent. For example, to the extent you include in the electronic order forms one or more authorized representatives that facilitate the fulfillment, delivery, or in-person takeout of your meal orders, such input shall constitute your authorization that we contact such authorized representatives for purposes reasonably anticipated for providing our offerings. |
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Referral Partners |
We may disclose your Personal Information with your healthcare providers, referral sources, and other channel partners that are authorized by you to contact us about setting up meal plans to serve you for specific dietary and wellness needs or otherwise engage our Services (“Referral Partners”). At the recommendation of these Referral Partners and after consultation with you or your representatives, we may disclose your contact information, wellness and dietary Information, and related information to the extent necessary to facilitate the provision of our products and services that you or representatives have ordered. |
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Professional Advisors |
We may share your Personal Information with our insurers, and other professional advisors, including attorneys and accountants, which need access to your information to provide operational or other support on our behalf. |
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will retain your Personal Information for an appropriate period of time as needed to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our Services, to pursue legitimate business purposes, to enforce our agreements, and other business or commercial purposes to the extent provided in this Policy.
We take reasonable steps to securely delete the Personal Information we collect when (1) we have a legal obligation to do so, (2) we no longer have a purpose for retaining the information, or (3) if you ask us to delete your Personal Information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our policies, objectives, or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.
HOW DO WE PROTECT YOUR INFORMATION?
We have put in place reasonable and appropriate security measures to protect the Personal Information that you share with us from being accidentally lost, used, altered, or disclosed or accessed in an unauthorized manner. From time to time, we review our security procedures to consider appropriate new technology and methods.
While our security measures seek to protect your Personal Information in our possession, no security system is perfect, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site or our App, and you do so at your own risk. We cannot promise that your Personal Information will remain absolutely secure in all circumstances. We are not responsible for circumvention of any privacy settings or security measures we provide.
The safety and security of your Personal Information also depends on you. Where you use a password for access to restricted parts of the Site or the App, you are responsible for keeping the password confidential. Do not share your password with anyone.
If a security breach causes an unauthorized intrusion into our Site, the App or systems that compromises your data, we will notify you and any applicable regulator when we are required to do so by applicable law.
YOUR CHOICES TO CONTROL YOUR INFORMATION
Please use the “Contact Us” details at the end of this Policy to exercise your rights and choices under this Policy. If you would like to manage, change, limit, or delete your Personal Information or if you no longer want to receive any email, postal mail, or telephone contact from us or our affiliates in the future, such requests may be submitted via the “Contact Us” details at the end of this Policy. We honor such requests when we are required to do so under applicable law.
Cookies. Please refer to the “Cookie & Similar Technologies” section below.
Updating Your Personal Information. If any of the Personal Information you have provided to us changes, please let us know via the “Contact Us” details at the end of this Policy. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate Personal Information about you, you may want to update your information. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Information that you provide to us.
Email Opt-Out: If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at [email protected] and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.
Complaints. If you believe that your rights relating to your Personal Information have been violated, you may lodge a complaint by contacting us using the information provided in the “Contact Us” section of this Policy.
Text Messages (SMS) Opt-Out. We ask for your consent to receive text messages (including messages related to the Services or transaction requested by you or our other products or offering that may be of interest to you). Certain text messages may be sent by automated systems or technology. You may unsubscribe from marketing text messages at any time by replying STOP or clicking the unsubscribe link (where available) in the text messages. For additional information, please review our Terms of Use
COOKIES AND SIMILAR TECHNOLOGIES
Cookies
A “cookie” is a small file created by a web server that can be stored on your device through our Services.
· Session vs. Persistent Cookies. “Session cookies” are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent cookies” remain stored on your hard drive until they expire or are deleted by you.
· First-Party vs. Third Party Cookies. “First-party cookies” are set by us on our Sites and they can only be read by that Sites. “Third-party cookies” are set by a party other than us. You can block and control cookies using the information noted below. If you block all cookies, certain functionalities on the Services may not work.
Other Similar Technologies
In addition, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.), HTML Local Storage, Social Widgets, or UTM Codes that can be used to collect data as users navigate through and interact with a website or emails. These similar technologies can be embedded in a web page or in an email to transmit information, which may include Personal Information.
· Web Beacons. Web beacons, also known as pixel tags or clear GIFs, are small strings of code that are embedded into web pages and your device that allow a website or application to count users and determine how long users visit web pages or applications. We use web beacons for Sites traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.
· Tracking Pixels. A tracking pixel is a small piece of code we may use to collect and share information on your usage of our website, such as the pages that you have visited, or the way you have interacted with them. Through the tracking pixels, your browser automatically establishes a connection with the server of an online advertiser. In this way, the online advertiser receives information that you access our Sites. This can allow us to ensure that we are serving ads that match your interests, when you are visiting any of the websites of the online advertiser, or a website that includes ads served by the online advertiser. If you are authenticated to an online advertiser using tracking pixels, e.g. by being registered and logged in to a social network, the online advertiser can assign the visit to our website to your account. The data we may collect through tracking pixels is anonymous and does not include any Personal Information of individual users. We have no influence on the extent to which the data collected through the tracking pixels is used by the online advertisers and therefore direct you to their privacy notices.
We (and where applicable, in conjunction with third parties) use cookies, pixel tags, scripts and similar technologies (collectively referred to as "Cookies and Similar Technologies") to automatically collect and record information about your browsing activities, and use of the Services. We may combine information collected through “Cookies and Similar Technologies” with other Personal Information that we collect about you.
What Cookies and Similar Technologies Are in Use and Why Do We Use Them?
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Type of Cookies |
Description |
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Strictly Necessary cookies |
Strictly necessary cookies enable you to navigate the Services and use its features. Without these essential cookies, the Services will not perform correctly, and we may not be able to provide you with certain features.
If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. Each time you log into the Services, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow us to uniquely identify you when you are logged into our Sites.
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Functional cookies |
Functional cookies allow the Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
We may use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on the Services to personalize your visit.
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Performance cookies |
Performance cookies collect information about how you use the Services, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Services functions and performs.
From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. We may also utilize Flash cookies for these purposes.
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Marketing cookies |
Marketing cookies and other similar technologies are used by us to display promotions or advertisements based on your use of the Site(s) and Services and interests and to manage our use of advertising resources. These cookies collect information about your activities on our Sites to provide you with interest-based advertising. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
You can also opt-out of receiving targeted ads by visiting the Digital Advertising Alliance (“DAA”) at (https://optout.aboutads.info/) or the National Advertising Initiative (“NAI”) on its website (https://thenai.org/opt-out/). |
Particular third-party cookies or tracking technologies used on our website include, but are not limited:
- Google Analytics. Where you have explicitly consented or have not disabled third party advertising cookies (depending on your location), we may use Google Analytics to collect and process statistical data about the number of people using the Services and to better understand how they find and use the Services. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions on the Services. Any data collected is used in accordance with this Privacy Policy and Google’s privacy policy. You may learn more about Google Analytics by visiting:
https://policies.google.com/technologies/partner-sites and;
https://support.google.com/analytics/answer/6004245
You can learn more about Google’s restrictions on data use by visiting the Google privacy policy at: https://policies.google.com/privacy. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature.
For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).
- Meta/Facebook Pixel. We use Facebook Pixel to customize and display advertisements only to Facebook users who have shown an interest in our Sites or who have specific characteristics (e.g., certain demographics or interests in certain topics or products determined by websites visited) that we submit to Facebook. The use of Facebook Pixel helps ensure that our advertisements are in line with the potential interests of users and do not have a nuisance effect. Facebook Pixel also allows us to track the effectiveness of Facebook advertisements for statistical and market research purposes by seeing whether uses have been redirected to our Sites after clicking on a Facebook advertisement. The Facebook Pixel is directly integrated into our Sites by Facebook and can store a cookie on your device. The information collected about you is anonymous for us. However, the information collected via the Facebook Pixel, on the Sites as well as other websites on which Facebook Pixel is installed, is also stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with Facebook’s Data Usage Policy.
- To understand more about Facebook advertising please visit: https://www.facebook.com/about/ads. You may deactivate Facebook Pixel via the Cookie Settings on Facebook. The Settings are located at the bottom of the main page for logged in users at: https://www.facebook.com/settings/?tab=ads#
We do not control these third parties’ technologies or how they may use your Personal Information once you are referred to these third-party websites. If you have any questions, you should contact the responsible party directly or consult their privacy policies
Choices About Cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. You may
· Cookie Setting Tools. You may accept or reject cookies, except strictly necessary cookies, by using the cookie preference section made available through the Services.
· Browser Controls. adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Services.
If you decline the use of cookies, you may not have access to the full benefits of the Services. Further, your opt-out only applies to the web browser you use, so you must opt out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again. In addition, adjusting the cookie settings on the Services may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your cookie settings on the Services.
Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers (PLEASE NOTE: these third-party links are provided for your convenience, and we may not actively monitor the content of these links):
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Google Chrome |
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Firefox |
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences |
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Internet Explorer |
http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies |
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Microsoft Edge |
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Safari; iOS |
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Adobe Flash Cookie |
https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html |
For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/
THIRD PARTY SITES
This Policy is applicable only to the Services, and it does not apply to any third-party websites or applications.
The Site and the App may contain links to, and media and other content from, third-party websites. These links are to external websites and third parties with which we have no relationship. Because of the dynamic media capabilities of the Site and the App, it may not be clear to you which links are to the Site, the App, and which are to external, third party websites. If you click on an embedded third-party link, you will be redirected away from the Site or the App to the external third-party website. You can check the URL to confirm that you have left the Site or the App.
We cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third parties or their websites, (ii) control third parties’ independent collection or use or your Personal Information, or (iii) endorse any third party information, products, services or websites that may be reached through embedded links on this Site or the App.
Any Personal Information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms and conditions. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are committed to protecting the privacy of children. The Children’s Online Privacy Protection Act ("COPPA"), as well as other data privacy regulations, restrict the collection, use, or disclosure of Personal Information from and about children on the Internet. Our Services are not directed to children aged 18 or younger, nor is information knowingly collected from children under the age of 18. No one under the age of 18 may access, browse, or use the Services or provide any information to or on the Services. If you are under 18, please do not use or provide any information via the Services (including, for example, your name, telephone number, email address, and username). If we learn that we have collected or received Personal Information from a child under the age of 18 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we might have any information from or about a child under the age of 18, please contact us using the contact information provided below.
FRANCHISEES
HTHM is a food preparation and delivery network made up of company-operated and franchised food preparation and delivery businesses. Our Franchisees are independent third parties who may own and operate their own website, social media page, or other online channel. This Policy does not apply to the privacy practices of such Franchisees. Questions or concerns regarding any Franchisee’s privacy practices should be directed to the applicable Franchisee.
We may, however, allow a Franchisee to link to the Services. We are not responsible or liable for any online services offered by Franchisee, even if it is linked to our Services. Additionally, we are not liable for the online conduct and privacy practices of any such Franchisee.
We provide various services to our Franchisees, including technologies that support their business operations, such as payment processing, order fulfillment, talent management, marketing and advertising, and business analytics. When we provide these services to our Franchisees, we process your information on behalf of our Franchisees subject to the privacy practices of the applicable Franchisees, not this Policy.
UPDATES AND CHANGES TO THIS POLICY
We reserve the right, at any time and without notice, to add to, change, update, or modify this Policy to reflect any changes to the way in which we treat your Personal Information or in response to changes in law. Should this Policy change, we will post all changes we make to this Policy on this page. Any such changes, updates or modifications shall be effective immediately upon posting on the Site. The date on which this policy was last modified is identified at the beginning of this Policy.
You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Services, and from time to time, so you are aware of any changes. Your continued use of the Site after the "Last Updated" date will constitute your acceptance of and agreement to such changes and to our collection and sharing of your information according to the terms of the then-current Policy. If you do not agree with this Policy and our practices, do not access, view, or use any part of the Services.
CONTACT US
For more information, or if you have any questions regarding this Policy, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail or telephone.
In Writing: HTHM Operations LLC
289 Elm Street
Suite 102
Marlborough, Massachusetts 01752
By Telephone: 508-658-3000
By Email: [email protected]